Refund policy

Return & Refund Policy

All sales at House of Curam are final. We do not accept returns or exchanges on skincare products or ceramic items due to the hygiene standards of professional skincare and in alignment with the policies of the lines we carry.

However, if your item arrives broken, please contact us within 48 hours of delivery with photos of the item as it appears in the shipping box. We will review each case individually and work to make it right.

Professional Product Guidance As a licensed esthetician, we reserve the right to substitute a product that may not be appropriate for your skin type or concern. In such cases, we will contact you prior to fulfillment to discuss the substitution. You will never be charged for a product you did not approve.

Fulfillment Errors If we made an error in fulfilling your order, we will make it right. Please contact us within 5 days of delivery with your order number and a photo of what you received. We will provide a prepaid return label and ship the correct item upon receipt. Exchanges only — no cash refunds.

Damaged Items If your order arrives damaged, contact us within 48 hours of delivery with a photo of the item and packaging. We will review and resolve on a case-by-case basis.

Questions? Reach out via our [Contact page] — we're happy to help you find the right product before you purchase.